Best Auto Repair, Jacksonville

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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 4:00PM
    Tue 7:30AM - 4:00PM
  • Wed 7:30AM - 4:00PM
    Thu 7:30AM - 4:00PM
  • Fri 7:30AM - 4:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

At D & D Auto & Fleet, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at D & D Auto & Fleet. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At D & D Auto & Fleet, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why D & D Auto & Fleet focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At D & D Auto & Fleet, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1998, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 904-777-5115 or email us.


Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At D & D Auto & Fleet in Jacksonville

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What People Say About Us

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    D&D has quick and friendly service. They checked my brakes recently, and I found that the previous service did a number on my studs and over tightened my lug nuts. Thanks y'all!

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    These folks are what honest repair people look like! They even offer a service to go check out a vehicle BEFORE you buy and get stuck. I highly recommend them for your car repair, Miss Debbie runs a tight ship. Thank you.

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    This place was awesome! They put a new water pump in my Scion xB for almost half the price Toyota was asking, and they did it in one day!! Awesome and honest!

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    VERY NICE PEOPLE AND WELL PRICED. TRUST WORTHY AND I WILL BE BACK. GMC 1500 SIERRA.

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    My fiancé & I have recently discovered D&D automotive a couple months ago and we would absolutely recommend them to anyone! Anytime we have a problem with our truck we take it right up there and they do a great job. We never have any problems with them, Debbie who works in the office is super friendly and helpful! I can't believe we didn't find out about this place sooner because we will not be taking our vehicles anywhere else but there :)

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    Mark & Deb show they care for your cars and very reasonable price. They know what is wrong with your car. I've been with them for almost 6 yrs and I had recommended them to lots of friends.

Call us for service: 904-777-5115

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